Shipping policy
Shipping Policy
At Purely Living, we aim to provide a seamless and efficient delivery experience for all our customers. Please review our shipping policy below for details on processing times, shipping options, and delivery expectations.
1. Processing Times
1.1 Orders are processed within 1-2 business days after payment is received. 1.2 Orders placed after 12:00 PM GMT or on weekends and public holidays will be processed on the next business day.
2. Shipping Methods
2.1 We offer the following shipping options:
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Standard Delivery: Delivery within 3-5 business days.
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Express Delivery: Delivery within 1-2 business days. 2.2 All shipping methods include tracking details, which will be provided via email upon dispatch.
3. Shipping Costs
3.1 We offer free standard delivery on all orders unless otherwise stated. 3.2 For Express Delivery, additional charges apply. The cost will be displayed at checkout.
4. Delivery Areas
4.1 We deliver to all mainland UK addresses. 4.2 Deliveries to remote or rural locations may take longer. Additional shipping fees may apply for certain areas, which will be communicated during checkout. 4.3 At this time, we do not ship internationally.
5. Delivery Timeframes
5.1 Estimated delivery times are provided at checkout and depend on the chosen shipping method. 5.2 Please note that delivery times may be impacted by circumstances beyond our control, such as weather conditions, courier delays, or public holidays.
6. Tracking Your Order
6.1 Once your order has been dispatched, you will receive an email with tracking details. 6.2 Use the tracking number to monitor your delivery status directly with the courier.
7. Delivery Issues
7.1 If your order has not arrived within the estimated timeframe, please contact our support team at support@purelyliving.co.uk for assistance. 7.2 In the event of a delivery delay caused by circumstances beyond our control, we will notify you as soon as possible and work with the courier to resolve the issue.
8. Damaged or Missing Items
8.1 If your package arrives damaged, please notify us within 48 hours of receipt and provide photos of the damage. 8.2 For missing items, contact our support team immediately with your order details. We will investigate and provide a resolution.
9. Order Changes and Cancellations
9.1 You may request changes or cancellations to your order before it has been dispatched by contacting support@purelyliving.co.uk. 9.2 Once an order has been shipped, cancellations or changes are no longer possible.
10. Contact Information
For any questions or concerns regarding shipping, please contact us:
Purely Living
Email: support@purelyliving.co.uk
Website: https://purelyliving.co.uk
Thank you for choosing Purely Living for your shopping needs. We are committed to delivering your products quickly and securely!